Customer Service

Ordering Online

Order your textbooks online. Submit your order securely via our site. Visit us again after you have placed your order to track your shipment and view your order history. Please view our privacy policy.

Shipping Policies

On average, your order will be received in 7 - 10 business days. All orders shipped in British Columbia will be sent out via Canada Post or UPS at the quoted rate per Province. Orders shipped to the United States and Internationally will be sent via UPS at the quoted rate.  If there is a change to the shipping rate, you will be contacted before your order is processed. Pricing for shipping is subject to change. Tracking numbers are available upon request.

Return Policy

Most products purchased from this site may be returned, within 25 days of shipment, for a full refund. Exceptions to this policy include textbooks and customized products. The textbook return guidelines are dependent on when the purchase is made. Please review our return policy in regards to textbooks and required course materials. Customized products which are non-returnable include clothing with monograms, custom published materials (such as course readers or syllabi), and artwork which is printed, matted, or framed based on your order. We cannot take returns on lab coats and goggles due to hygiene concerns. Defective or incorrectly shipped products may also be returned during this same time period. To be eligible for a full refund, products must be in new condition and must be returned with all pieces originally shipped. There is no return on photo paper if the packaging has been opened.

Course Material Return Policy

  • Wolfie's Campus Store will not be accepting returns on course material or required supplies, with the exception of a course withdraw/change or medical withdraw. All returns are at the discretion of store personnel.

Conditions of Return:

  • You must have the original receipt.
  • A Student ID number is required for all refunds and exchanges.
  • New textbooks must be in PERFECT condition. Returns are accepted based on standards set by the publishers. Publishers will not accept any book with even just the slightest defect or damage.
  • Must be in original packaging; no refunds or exchanges if shrink wrap has been removed.
  • If the textbook is purchased new there is no refund if the book is fully or partially read, used, marked, bent, torn or if the spine is cracked.

General Merchandise - Conditions of Return:

  • You must have the original receipt.
  • Merchandise can be returned or exchanged for up to 30 days from the date of purchase.
  • Returned or exchanged items must be in original packaging and still have the tags on.
  • Discounted items are final sale and cannot be returned or exchanged.
  • No returns or exchanges on personal goods such as lab coats, goggles, safety glasses and stethoscopes.
  • No returns or exchanges on opened electronic items such as calculators, ear buds, wireless presenters, etc.
  • No returns on custom or special ordered merchandise.

Defective Merchandise:

  • Defective textbooks (new or used) will be replaced with a like copy.
  • If the textbook was purchased used and no used copies are available for replacement, you have the option to purchase a new copy and pay the difference. No refunds for defective textbooks will be issued unless the course was cancelled or changed.
  • Customers are responsible for checking the condition of their books at the time of purchase.

Online Orders:

  • No returns or exchanges will be processed without prior authorization. Please contact us at (250.828.5141 or email campusstore@tru.ca)
  • Returns made from purchases online must follow the return policy and conditions stated above.
  • We recommend that packages being returned are insured using a traceable shipping method (i.e. Purolator Courier or Priority Post). We do not accept responsibility for items lost in transit.
  • The original receipt must be returned with the product.
  • Refunds are issued in the original form of payment.
  • Original shipping charges are refunded only when the return is due to an error in processing or shipping by the campus store or the product is defective.
  • In your return shipment, please include:
    • Item(s) being returned
    • Your receipt or a printout of your order record
    • Reason for return.
    • Your Name, Address, Phone Number, Email and Student ID Number

Please send returns to:

TRU Wolfie's Campus Store
Attn: Web Orders - Returns
805 TRU Way
Kamloops, BC V2C 0C8

  • You will be notified by e-mail of your refund once we have received and processed the returned item (usually within 14 days of receiving).

Wolfie's Campus Store reserves the right to change this policy without notice at any time. In case of a change to this policy between the time that an order is made and the return; the policy in effect at the time the order was placed will apply. If you have any questions or would like more information please contact us at campusstore@tru.ca.